FAQ

We cater to adventurous spirits who love casual, surf-inspired style. Our customers are typically:

• Active individuals who value comfort and functionality in their clothing
• Fans of coastal-cool aesthetics from beach to street
• Global shoppers who need reliable worldwide shipping
• Those who appreciate quality basics like boardshorts, tees, and denim

Think laidback California vibes meets practical adventure gear. We specialize in:

• Surf-ready boardshorts that transition from wave to street
• Comfortable, durable jeans and shirts for everyday wear
• Essential tops and tees with that effortless cool factor
• All designed to move with your active lifestyle

Our menu includes:

• Boardshorts: Quick-drying, surf-ready styles
• Jeans: Durable denim for everyday adventures
• Shirts: From casual button-downs to breezy camp shirts
• T-Shirts: Essential tees with laidback style
• Tops: Versatile options for layering or wearing solo

Currently we focus on standard sizing, but we’re always evaluating our product range to better serve our community of adventurers. Check individual product pages for specific size charts.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely! We use industry-standard encryption to protect all your payment details. We never store full credit card numbers on our servers.

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we can’t modify it, but you can return items (see our Returns section).

We ship worldwide to most countries! Some remote areas in Asia may have shipping restrictions. If you’re unsure about your location, just email us before ordering.

We offer two great shipping methods:

1. Standard Shipping ($12.95):
   • Carrier: DHL or FedEx (we choose fastest for your location)
   • Delivery Time: 10-15 business days after shipping
   • Includes tracking and insurance
   • Best for when you need your gear fast
2. Free Shipping (orders over $50):
   • Carrier: EMS (reliable global postal service)
   • Delivery Time: 15-25 business days after shipping
   • Perfect for larger orders
   • Pro Tip: Combine with a friend to hit the $50 threshold!

Here’s the timeline you can expect:

1. Processing: 1-2 business days (our Louisville team hand-checks each item)
2. Shipping:
   • Standard: 10-15 business days after shipping
   • Free: 15-25 business days after shipping

Note: Delivery times are estimates and may vary slightly based on customs processing in your country.

Once your order ships, we’ll email you a tracking number. You can use this to follow your package’s journey to your doorstep!

All our shipments include insurance. If there’s an issue, email us immediately at [email protected] with your order number and details about the problem. We’ll make it right!

We offer easy returns within 15 days of delivery. Items must be:

• Unworn and unwashed
• In original condition with tags attached
• In original packaging

Email us at [email protected] to initiate a return.

The customer is responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Once we receive your return, please allow:

• 5-7 business days for processing
• Additional time for the refund to appear in your account (depends on your bank/payment method)

Currently we process returns and new orders rather than direct exchanges. If you need a different size or color, please return the original item (following our return policy) and place a new order.

Our Louisville-based crew is always stoked to help!

• 📧 Email: [email protected]
• 📍 Mail: 208 Kinnaird Lane, Louisville, US 40243

We typically respond within 24 hours on business days.