Shipping Policy

Hey there, coastal style crew! At Billabong Shop, we’re all about getting you adventure-ready with minimal fuss. Whether you’re catching waves or just soaking up the sun, we’ve made our shipping and returns process as smooth as your favorite beach break.

Shipping Information

Shipping Options

• Standard Shipping ($12.95) – via DHL or FedEx
  • Order processing: 1-2 business days
  • Delivery time: 10-15 days after shipping
• Free Shipping (orders over $50) – via EMS
  • Order processing: 1-2 business days
  • Delivery time: 15-25 days after shipping

Returns & Exchanges

If your gear doesn’t fit just right or isn’t your perfect wave, our hassle-free returns process has you covered.

Return Basics

• Return window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with tags attached
• Refund method: Original payment method
• Processing time: 5-7 business days after we receive your return

How to Return or Exchange

Step 1: Initiate Your Return

Email us at [email protected] with:

• Subject: “Return Request – Order #[Your Order Number]”
• Details of item(s) you’re returning (product name, size, color, quantity)
• Reason for return
• For exchanges: include new product details
• Your original payment method
• Shipping address

Step 2: Pack It Up

• Use original packaging if possible
• Include all tags and original labels
• Don’t forget the packing slip!

Step 3: Ship It Back

Send your return package to:

Note: Return shipping is the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service.

Refund Details

• Timing: Refunds process within 5-7 business days after we receive and inspect your return
• Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs: Original shipping fees are non-refundable

Non-Returnable Items

To keep our coastal community sustainable, these items can’t be returned:

• Final sale items (clearly marked on product pages)
• Swimwear with removed hygiene tags
• Personalized or customized products

International Returns

For our global crew (except Asia and some remote areas):

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Mark packages as “Returned Goods” to avoid additional charges

Now that you’re sorted with shipping and returns, why not check out our newest collection of boardshorts or essential tees? The perfect fit is waiting!